Mobile Office Hours Milestone: Ricketts Celebrates Outreach Events in all 93 Nebraska Counties
December 5, 2023
WASHINGTON, D.C. – Today, U.S. Senator Pete Ricketts (R-NE) announced his constituent casework team has held Mobile Office Hours in all 93 Nebraska counties. Ricketts is also launching a new website feature that allows Nebraskans to request a Mobile Office Hours event in their county, city, or town.
“I’m proud the Mobile Office Hours program has provided Nebraskans in all 93 counties a chance to meet with our team in locations where we don’t have a permanent office,” said Senator Ricketts. “When the federal government fails to fulfill essential services, our constituent casework staff is here to help. I promised to ensure taxpayers would receive the kind of effective and responsive service they deserve from my team. Mobile Office Hours is one way we are fulfilling that commitment, and we look forward to continuing the events next year.”
At Mobile Office Hours, Ricketts’ staff are on-site to assist Nebraskans with their casework needs. If Nebraskans can’t get an answer from the federal bureaucracy in a timely manner or feel they have been treated unfairly, Ricketts and his staff may be able to help resolve the issue or help them contact the correct officials.
For example, a Nebraska veteran who attended our Adams County Mobile Office Hours needed assistance appealing his Department of Veterans Affairs disability rating. After meeting with our team, we were able to connect him with three different Service Officers who could help. Our office tracked the progress of his case and ensured he was able to successfully appeal his rating to get the benefits he needed.
Nebraskans interested in learning more about Mobile Office Hours or requesting an event in their community can visit ricketts.senate.gov/MobileOfficeHours.
BACKGROUND ON RICKETTS’ CONSTITUENT SERVICES
In addition to meeting with Nebraskans on policy and legislative matters, Ricketts’ state offices also offer constituent services. If Nebraskans can’t get an answer from a federal agency in a timely fashion, or if they feel they have been treated unfairly, Ricketts and his staff may be able to help resolve a problem or get information Nebraskans need.
Ricketts has staff specially trained and located in offices throughout the state to assist any individual or group with a concern, complaint, or question of eligibility or benefit as it relates to a federal agency. Ricketts staff can act as a liaison for Nebraskans that have an issue pending before a federal agency. While the office cannot guarantee a favorable outcome, staff will do their best to help Nebraskans receive a fair and timely response to their problem. Common issues include, but are not limited to, passport and visa assistance, IRS and tax return issues, military assistance, FEMA disaster relief, and benefits from Veterans Affairs, Social Security, and Medicare.
Nebraskans can receive assistance via phone and email, or at any of the offices located throughout the state. Ricketts staff also hosts regular “Mobile Office Hours,” where staff will travel to assist Nebraskans in areas further away from the main offices. Nebraskans can www.ricketts.senate.gov for more information.